Tag: UXdesign

The first interaction a patient has with the healthcare system is not the doctor.It is the check-in experience. For patients over 65, that moment often sets the emotional tone for the entire visit. Unfortunately, most healthcare check-in systems were designed for administrative efficiency rather than human comprehension. Clipboards, kiosks, and fragmented patient portals create...

Spotify For the past two years, the technology industry has talked endlessly about AI agents. In 2025, the expectation was clear: agents would transform software. The reality was less dramatic. Most “agents” released in that period were little more than upgraded chatbots with a few automation hooks. Meanwhile, something else captured the spotlight. Generative...

Spotify A field guide for navigating one of the most broken user experiences of our time. There is an irony that UX professionals understand deeply, but that applies to almost everyone entering the job market today. The experience of looking for a job is, itself, terrible UX. Fragmented platforms. Black hole application portals. Algorithmic...

Spotify There’s a reason the best run of the day feels effortless. The same reason the best digital products do too. Picture yourself at the top of a mountain. The sky is clear, the snow is fresh, and you’ve just clipped into your skis. You push off. For the next few minutes, if the...

Style, UX, and the AI Gap That Could Define the Next Era of Mobile Spotify I usually don’t pick on Apple products because they generally have good UX, but lately things have been off. Start to track a run? Got difficult. Photos is hard to use and find images. Simple tasks that used to...

Spotify I checked three weather apps this morning. Apple Weather said 72°F with 10% chance of rain. AccuWeather said 68°F with 30% chance of rain. The Weather Channel said 70°F with scattered thunderstorms likely. It’s 9 AM. I need to know: should I bring an umbrella? This is the fundamental UX failure of weather...

Spotify I opened the United app yesterday to check my gate number. What should have taken 3 seconds took 90. I tapped through “My Trips,” scrolled past credit card offers, dismissed two promotional pop-ups, navigated to “Trip Details,” expanded “Flight Information,” and finally found my gate—buried four layers deep in an interface that seemed...

Spotify The UX industry is having a breakdown, and we did it to ourselves. For fifteen years, we fought to get a “seat at the table.” We evangelized design thinking. We published case studies proving ROI. We convinced executives that UX wasn’t just making things pretty—it was strategic, essential, transformative. We won awards for...