Spotify Physicians spend more time documenting care than delivering it. Epic built the system that made that true, and Epic is the only organization with the scale and the data to fix it. This is how I would approach that redesign, and why the people currently doing it are solving the wrong problem first....
Continue readingUX Is Like Baking Bread
Spotify Anyone can follow a recipe. Very few people can bake bread. That distinction is the entire problem with how the industry is approaching the next wave of UX, and if you think those two sentences are about baking, you are already behind. The Recipe Is Not the Craft There is a specific kind...
Continue readingUX and Anthropic Academy
The Interface Is Not the Product Anymore Spotify The best UX of the next decade will not be seen. It will be felt, anticipated, and quietly handled before you ever reach for your phone. If your entire design practice still lives inside a screen, you are already behind. That is not a provocation. It...
Continue readingCan We Get to Zero-UI or Is It Just Another Buzzword?
Spotify Every five years the design industry invents a new phrase, puts it on conference slides, and then quietly stops talking about it when the hard work becomes apparent. Zero-UI is either the most important design philosophy of the next decade or the most elegantly packaged way to avoid answering a genuinely difficult question....
Continue readingAI and Accessibility
Spotify Accessibility was never a feature. It was always a failure of imagination, and AI is about to make that failure impossible to ignore. Every design system that ever required a workaround, every interface that ever needed an assistive technology patch, every product that shipped with an accessibility audit as an afterthought rather than...
Continue readingIt’s Time: Stop Saying You Have AI Experience Just to Get the Job. Recruiters and Companies, Stop Hiring Bad Talent.
Spotify If you put “AI-powered design experience” on your resume because you used ChatGPT to write a case study, you are part of the problem. And if you hired that person without checking, you are the other part. The industry is about to pay for this in ways nobody is ready for. The Lie...
Continue readingThis One is Personal; Finally, the Computing World Has Caught Up to Me
And I can execute ideas as fast as I can dream them. I have always had ideas. Most people call that being a dreamer. I call it ADHD, OCD, and Dyslexia. That being said, moving forward I have an outlet like never before. My brain has never moved at the speed of a keyboard....
Continue readingIn 2026, Shouldn’t Registration and Login Be Standard?
Spotify I’ve spent the past month in meetings debating registration and login flows. Multiple senior leaders. Strong opinions. Lots of discussion around “UX.”Where the fields go. What the buttons say. Whether we show or hide something. And the entire time, I kept thinking the same thing. Why are we still doing this? In 2026,...
Continue readingAI Will Not Kill UX. It Will Expose Who Was Actually Doing UX.
Every few years the same prediction returns. Templates were going to kill designers.No-code was going to kill designers.Design systems were going to kill designers. Now AI is the new villain. The claim is simple: if software can generate interfaces, analyze data, and write copy, then UX designers are no longer needed. That conclusion misunderstands...
Continue readingFlipping the Script on the Healthcare Check-In Process for Adults 65+
The first interaction a patient has with the healthcare system is not the doctor.It is the check-in experience. For patients over 65, that moment often sets the emotional tone for the entire visit. Unfortunately, most healthcare check-in systems were designed for administrative efficiency rather than human comprehension. Clipboards, kiosks, and fragmented patient portals create...
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