Spotify There is a growing gap in how people talk about AI and how it actually works in practice. Most conversations today sit at the surface. Tools, prompts, outputs, automation. The visible layer. It feels powerful, and in many ways it is. But using AI is not the same as understanding it. And that...
Continue readingDashboards Are Dying
Not because data is going away. Because users don’t want to interpret it anymore. They want to know what to do. For the last two decades, dashboards have been the default interface for complexity. The logic was simple. More data leads to more charts. More charts lead to more insight. More insight should lead...
Continue readingUX Is Not Dying. It’s Being Automated.
For years, the narrative has been the same.AI is coming for UX.Design roles will shrink.Tools will replace designers. That’s not what’s happening. UX is not dying.It’s being automated. And most designers are not ready for what that actually means. The Work That Defined UX Is Disappearing Let’s be honest about what a large portion...
Continue readingThe Role of UX in 2026: From Screens to Systems
User experience is not dying.It is being redefined. For the last two decades, UX has been largely about interfaces. Screens, flows, buttons, navigation. But in 2026, that model is breaking down under the weight of AI, automation, and system complexity. We are no longer designing static products.We are designing adaptive systems. UX Is No...
Continue readingAI Will Not Kill UX. It Will Expose Who Was Actually Doing UX.
Every few years the same prediction returns. Templates were going to kill designers.No-code was going to kill designers.Design systems were going to kill designers. Now AI is the new villain. The claim is simple: if software can generate interfaces, analyze data, and write copy, then UX designers are no longer needed. That conclusion misunderstands...
Continue readingGood UX Is Helpful
There is a simple test for good user experience. Did it help someone accomplish something? Not delight. Not animation. Not visual polish. Help. Somewhere along the way the design industry drifted toward aesthetic performance. Interfaces became visually impressive, motion systems became elaborate, and design systems became works of internal craftsmanship. Yet many products became...
Continue readingThe Drive Thru Reinvented: A Coffee Shop That Runs on Pneumatic Tubes
Most drive-thru coffee experiences are predictable. You pull up. You wait in line. Someone leans out a window. A cup appears. You leave. Now imagine something completely different. You pull up to a small building that used to be a bank. Instead of a drive-thru window, there is a stainless steel tube terminal next...
Continue readingFlipping the Script on the Healthcare Check-In Process for Adults 65+
The first interaction a patient has with the healthcare system is not the doctor.It is the check-in experience. For patients over 65, that moment often sets the emotional tone for the entire visit. Unfortunately, most healthcare check-in systems were designed for administrative efficiency rather than human comprehension. Clipboards, kiosks, and fragmented patient portals create...
Continue readingHealthcare UX in 2026
Healthcare UX in 2026: Designing for AI, Accessibility, and Human Trust Spotify Healthcare is finally undergoing the digital transformation other industries experienced years ago. But unlike retail or banking, healthcare products cannot simply focus on convenience. They must support high-stakes decisions, vulnerable users, and extremely complex systems. In 2026, healthcare UX is defined by...
Continue readingWhen the Power Goes Out, UX Matters
Comparing the outage experience of PSEG and Verizon Fios We recently had a storm that took out both power and Verizon Fios. The frustrating part was how well PSEG communicated and how disjointed Verizon was. The app and web did not sync, call centers had no idea what was happening, and the automated line...
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