Spotify There’s a religion in product design: remove friction at all costs. One-click checkouts. Auto-filled forms. Infinite scroll. We’ve spent two decades eliminating every possible barrier between users and actions. And we’ve created products people don’t value. The uncomfortable truth nobody wants to admit: friction isn’t the enemy of engagement—it’s often the source of...

Spotify The mantra of modern user experience design is clear: reduce friction, streamline flows, eliminate unnecessary steps. One-click purchasing. Infinite scroll. Auto-play. Swipe to delete. The best interface, we’re told, is the one that gets out of the way, allowing users to accomplish their goals with minimal cognitive load and maximum efficiency. But what...

Spotify The healthcare industry has long struggled with fragmented data systems, security breaches, and inefficient processes. Enter blockchain technology, the distributed ledger system that powers cryptocurrencies, now being explored as a potential solution to some of healthcare’s most persistent problems. But can blockchain live up to its promise in an industry as complex and...

Spotify Saks Fifth Avenue once represented the pinnacle of luxury retail. The name alone conjured images of white-glove service, curated collections, and an experience worthy of the price premium. Today, the Saks website and app feel like a cautionary tale in how to squander a legacy brand through neglect, confusion, and fundamental misunderstanding of...