Spotify The Promise of AR Augmented Reality (AR) has always been just over the horizon, hyped through glasses, headsets, and futuristic demos. We have seen glimpses: Pokémon Go bringing people outside to play, Snapchat lenses changing how we see ourselves, and enterprise AR tools overlaying instructions on factory floors. But AR as an actual...
Continue readingThe Future of UX: From Figma Tokens to AI-Driven Living Websites
Spotify From Static Files to Living Systems Every industry, from healthcare to fintech to retail, relies on websites and digital products to engage users. The problem is that most sites are still static snapshots of a design team’s best guess at what will work. Updates come in cycles: redesigns every few years, tweaks every...
Continue readingAdaptive, AI-Driven, and Invisible
Spotify Web design has evolved through big waves: Now we’re standing at the edge of the next movement, and I’d frame it like this: The Next Movement in Web Design: Adaptive, AI-Driven, and Invisible 1. Context-Aware Experiences Websites won’t just be “responsive to screen size”, they’ll be responsive to you. 2. AI-Synthesized Design (Design...
Continue readingUX’ing the Old and the New: Desktop Software vs. Mobile-First Design
When UX Lived on Desktops Spotify Before smartphones became the default, most software was designed for desktop environments. Think of heavy, feature-packed programs: spreadsheets, word processors, CRMs. The desktop era was powerful but often bloated. It favored completeness over simplicity. When UX Moved to the Palm of Your Hand The mobile-first revolution flipped those...
Continue readingUX’ing an Old Problem Into Something New: The Stakeholder Stamp
The Reality We Don’t Talk About Enough Spotify Every designer has seen it: apps, sites, and software so poorly designed that it feels like no one cared about the end user. But most of the time, the design team did care. The problem isn’t always the designer; it’s the stakeholder stamp. That’s the moment...
Continue readingAI Isn’t Taking UX Jobs — It’s Making Us Better at Them
The Fear: AI as a Threat to UX Careers Spotify Everywhere you look, the narrative is the same: AI is coming for jobs. Designers, writers, developers, no one feels immune. In UX, that fear often takes the shape of “AI will automate design, so what will I do?” It’s an understandable anxiety. Tools that...
Continue readingUX’ing an Old Problem Into Something New: Airline Rebooking
The Old Problem: A Broken System in Moments of Stress Spotify Air travel has always carried a degree of unpredictability — weather, crew timing, mechanical issues, and cascading delays. While airlines have made huge investments in planes and loyalty programs, the rebooking experience hasn’t kept pace. When a flight is canceled or delayed, passengers...
Continue readingUX’ing an Old Problem Into Something New: Paying Medical Bills
Spotify Few experiences frustrate patients more than receiving a medical bill. Confusing codes, multiple statements from different providers, unclear insurance adjustments, and unexpected balances create stress that lingers long after the visit. What should be a simple transaction too often feels like deciphering a puzzle. The Old Problem: Confusion and Complexity Patients face a...
Continue readingUX’ing an Old Problem Into Something New: Public Transit
Spotify Public transit is meant to make cities more connected and accessible, yet for decades, it has carried a reputation of being unreliable, confusing, and inconvenient. The frustration of missed buses, unclear routes, and unpredictable delays creates a daily struggle for riders who depend on it every day. What should be a service of...
Continue readingUX’ing an Old Problem Into Something New: Parking
Spotify Parking has always been one of the most universal frustrations in daily life. Whether you are driving into a city, heading to work, or arriving at an event, the process of finding a spot is often stressful, time-consuming, and unfair. For decades, people have circled blocks, fought for spaces, guessed at pricing, and...
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