Spotify When people think of UX, they picture what can be seen: Slick interfaces. Fluid animations. Onboarding that delights. Hero images that look like they belong in a marketing awards submission. But real UX impact often lives in the shadows. In the forgotten corners. In the interactions that only happen when things don’t go...
Continue readingWhere We’re Headed and What We Must Build
Spotify We’ve had our revolutions: Graphical interfaces in the 1980s The rise of responsive web Mobile-first design Design systems and atomic components Collaborative tools like Figma, Miro, and Notion AI entering design workflows in real-time But as powerful as those were, they were tool-focused. The next great platform breakthrough in UX won’t be about...
Continue readingTime to Dethrone the Dinosaur: Why Healthcare Payments Need a Modern Replacement
Spotify Healthcare is complex. But healthcare payments? That’s where things go from messy to maddening. We’re still dealing with: And behind the curtain, one or two entrenched players still dominate the space—holding onto their market share not because of innovation, but because of legacy contracts and inertia. Well, it’s time. Time to dethrone the...
Continue readingUX & a Smart Home: Designing for Life, Not Just Devices
Spotify Smart homes are everywhere now. Thermostats learn our patterns. Doorbells talk to our phones. Lights dim with a phrase. And refrigerators send notifications like your boss. Yet for all the incredible technology in play, one truth keeps showing up: The UX of smart homes still isn’t smart. Instead of feeling seamless, connected, and...
Continue readingUX’s Quiet Crisis: Are We Designing for Metrics, Not People?
Spotify Everywhere you look right now, UX teams are under pressure. Pressure to boost KPIs. Pressure to reduce friction. Pressure to prove value — fast. And don’t get me wrong—outcomes matter. Good design should drive results. But lately, I’m seeing a growing, quieter crisis in the UX world: We’re starting to design for dashboards,...
Continue readingRamble #5: UX and the Space Between Actions
Spotify We spend a lot of time in UX talking about interactions: the click, the swipe, the submit. But what about the space between them? That quiet, uncertain moment between “I did something” and “something happened.” That’s where most of the anxiety lives. And yet, it’s often where the least design effort goes. What...
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