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Month: March 2026

The Airline App Problem: Why Flying Shouldn’t Require a User Manual

March 2, 2026February 20, 2026

Spotify I opened the United app yesterday to check my gate number. What should have taken 3 seconds took 90. I tapped through “My Trips,” scrolled past credit card offers, dismissed two promotional pop-ups, navigated to “Trip Details,” expanded “Flight Information,” and finally found my gate—buried four layers deep in an interface that seemed...

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