The Fear: AI as a Threat to UX Careers Spotify Everywhere you look, the narrative is the same: AI is coming for jobs. Designers, writers, developers, no one feels immune. In UX, that fear often takes the shape of “AI will automate design, so what will I do?” It’s an understandable anxiety. Tools that...
Continue readingUX’ing an Old Problem Into Something New: Airline Rebooking
The Old Problem: A Broken System in Moments of Stress Spotify Air travel has always carried a degree of unpredictability — weather, crew timing, mechanical issues, and cascading delays. While airlines have made huge investments in planes and loyalty programs, the rebooking experience hasn’t kept pace. When a flight is canceled or delayed, passengers...
Continue readingUX’ing the Next Best Grocery Shopping Experience
The Old Problem: A Chore Disguised as a Necessity Spotify Grocery shopping hasn’t truly evolved in decades. Whether you’re pushing a cart through crowded aisles or scrolling through a clunky app, the pain points pile up: Even with delivery and curbside options, new headaches appear: delivery fees, missed slots, poor substitutions. Grocery shopping remains...
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