Spotify I woke up this morning to find 12+ of fresh snow blanketing my driveway. My first thought wasn’t poetic. It was: Great. Another 3 hours of my life gone. But here’s what I’ve learned after twenty winters of this ritual: Snow shoveling is either the worst chore of winter or an unexpected form...
Continue readingThe Airline App Problem: Why Flying Shouldn’t Require a User Manual
Spotify I opened the United app yesterday to check my gate number. What should have taken 3 seconds took 90. I tapped through “My Trips,” scrolled past credit card offers, dismissed two promotional pop-ups, navigated to “Trip Details,” expanded “Flight Information,” and finally found my gate—buried four layers deep in an interface that seemed...
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