Spotify The idea of an always-on AI website is no longer science fiction. Imagine a digital space where users can speak or click interchangeably, where the site remembers context across pages, and where the experience adapts to what the user is doing in real time. Bringing this vision to life requires more than technology....
Continue readingUX’ing an Old Problem Into Something New: Public Transit
Spotify Public transit is meant to make cities more connected and accessible, yet for decades, it has carried a reputation of being unreliable, confusing, and inconvenient. The frustration of missed buses, unclear routes, and unpredictable delays creates a daily struggle for riders who depend on it every day. What should be a service of...
Continue readingUX’ing an Old Problem Into Something New: Parking
Spotify Parking has always been one of the most universal frustrations in daily life. Whether you are driving into a city, heading to work, or arriving at an event, the process of finding a spot is often stressful, time-consuming, and unfair. For decades, people have circled blocks, fought for spaces, guessed at pricing, and...
Continue readingUX’ing an Old Problem Into Something New: Prescription Refills
Spotify Managing prescriptions is one of the most repetitive and critical routines in healthcare. Yet, for decades, it has remained plagued by inefficiencies, including phone calls, pickup delays, and insurance surprises that create unnecessary stress for patients. What should be a seamless process often feels like an obstacle course, and the consequences of missed...
Continue readingUX’ing an Old Problem Into Something New: Retail Returns
Spotify Retail has always been about the thrill of discovery, finding the right product, making the purchase, and enjoying it. But when that product doesn’t fit, breaks expectations, or isn’t what you wanted, the excitement quickly fades. The return process, for decades, has been the Achilles’ heel of retail. The Old Problem: Friction and...
Continue readingUX’ing an Old Problem Into Something New: Hotel Check-In
Spotify Checking into a hotel is the start of a great experience. Yet for decades, the process has been weighed down by lines at the front desk, repetitive questions, and a stack of forms to sign before you can even put your bag down. What should feel like an arrival often feels like a...
Continue readingYachtScoring: Time for a UX Refit
Spotify YachtScoring.com is the go-to platform for managing sailing regattas in the U.S. and beyond. It’s functional, reliable, and entrenched in race committee workflows. But like many legacy systems, what it delivers in data and structure, it lacks in experience. As sailing continues to welcome new generations, casual racers, and digital-first organizers, the need...
Continue readingUX’ing an Old Problem Into Something New: Airplane Boarding
Spotify Flying has always promised speed and convenience, crossing continents in hours instead of days. Yet one part of the journey has remained stubbornly stuck in inefficiency: boarding the airplane. For decades, the process has looked the same. Passengers crowd the gate, airlines call groups in confusing sequences, people jostle for overhead space, and...
Continue readingUX’ing an Old Problem Into Something New: Car Buying
Spotify Few experiences generate as much collective dread as buying a car. For decades, it’s followed the same predictable cycle: browsing confusing inventories, enduring long hours at the dealership, negotiating with salespeople, and signing stacks of paperwork. It’s stressful, opaque, and often leaves customers questioning whether they made the right decision. The Old Problem...
Continue readingUX’ing an Old Problem Into Something New: Grocery Checkout
Spotify For decades, the grocery checkout has been the same. You push your cart, unload everything onto a conveyor belt, wait as items are scanned one by one, fumble with coupons or loyalty cards, then finally swipe a card or tap a phone. It’s a ritual we’ve all accepted, but one riddled with friction,...
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