Spotify Large language models are quietly changing how users interact with digital products. Interfaces are no longer limited to buttons, menus, and predefined flows. Instead, users are increasingly engaging through conversation, intent, and natural language. This shift fundamentally changes what UX design means and how experiences should be created. How LLMs Change User Expectations...
Continue readingUX in 2026: Less Design Theater, More Decision Architecture
Spotify UX in 2026 won’t look louder, flashier, or more futuristic.It will look quieter, sharper, and less noticeable. That’s not a downgrade.That’s maturity. The role of UX is shifting from crafting interfaces to shaping how decisions happen across systems, products, and organizations. The best UX in 2026 will feel invisible because it removes effort...
Continue readingThe Changes UX Has Made That Actually Improved the Product World
Spotify UX is often framed as polish. A layer of friendliness added at the end of product development. That framing misses the real story. The biggest contribution UX has made to the product world isn’t better interfaces.It’s better decisions. Over time, UX has quietly changed how products are conceived, built, and evaluated. Not perfectly....
Continue readingWhy UX Sometimes Fails Us
Spotify UX is supposed to make things clearer, easier, and more humane.So when an experience feels confusing, bloated, or frustrating, the instinct is to say UX failed. That’s only partly true. UX doesn’t usually fail because designers are careless or unskilled.It fails because the conditions around UX quietly undermine it. Most UX failure is...
Continue readingThe Land Rover Defender L663: One of the Best Vehicles on Earth With a UX Problem That Holds It Back
Spotify The Land Rover Defender L663 is a masterpiece.It might be the most capable, best-balanced, most character-rich vehicle ever engineered for both modern roads and impossible terrain. The chassis is exceptional. The ride quality is shockingly refined for a box with the aerodynamics of a refrigerator. The drivetrain options are versatile. The proportions are...
Continue readingWhen Stakeholders Think They’re the User: The Quiet Disaster That Derails Products
Spotify There’s a specific moment in every product cycle where everything begins to slide off the rails. It’s not when engineering hits a constraint. It’s not when design pushes back on scope. It’s not even when user research reveals something inconvenient. The derailment happens the moment a stakeholder confidently steps into a room and...
Continue readingNissan’s fight back
An Open Letter to Nissan Spotify Nissan, it’s time to stop pretending everything is fine. The brand that once defined durability, originality, and grit has spent the last decade chasing competitors instead of outpacing them. The company that built the indestructible Hardbody, the bulletproof Pathfinder, and the scrappy Sentra has drifted into a place...
Continue readingThe UX Shift Coming in 2026: This Year Is About Reduction, Not Addition
Spotify Every January, teams explode with energy, roadmaps, and new ideas. But 2026 is not a year to add more. It’s the year to remove. Users aren’t drowning in a lack of features. They’re drowning in layers of decisions, noise, alerts, menus, prompts, disclaimers, and “just one more step” moments that multiply every release...
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