Spotify The design industry has been stripping interfaces down for thirty years and calling it progress. By 2027, the stripping will be finished by AI, and what remains will reveal whether designers understand what they were actually building. The screen that survives the hyperminimalist era will not be elegant because of what is on...
Continue readingExplainable AI and Trust Design: The Most Important Interface Problem Nobody Is Solving Correctly
Spotify Your AI explained its decision. The user trusted it. The explanation was wrong, the decision was wrong, and the trust made everything worse. This is not a hypothetical. It is the central failure mode of XAI in production, and the design industry is building directly toward it. The Problem With Explaining Yourself Explainable...
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